If 2020 has taught us anything, it’s that having – and protecting – a strong employer brand is incredibly important. There was, for a while, a list of...
Call and contact centres operate successfully when they meet this basic requirement: To have the right number of employees with the right skills worki...
As recruiters, we understand that no one fits a job description perfectly. You might really excel at one particular skill listed and have little to no...
You could be forgiven for forgetting all about Brexit. Since March 2020, the B-word disappeared from our news channels, our social feeds and our lips....
Has there ever been a bigger disruption to business than the Covid-19 pandemic? The financial crash of 2008; the Scottish independence referendum; the...
I don’t know about you, dear readers, but there are some things in my life I’m just not willing to give up. Yes, we’re in a pandemic and I’ve been on ...
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