Complaint Handler
Salary: £25,000
Location: Glasgow / Hybrid
Are you a Complaints Handler ready to take your career to the next level?
Our client is one of the UK’s leading motor finance companies, distinguished by their innovative blend of technology and financial expertise. They pride themselves on a flexible approach to car finance, driven by a dedicated team that embodies these values.
Collaborating with prominent franchised and independent dealers as well as leading specialist intermediaries, our client challenges the conventional methods of the sector. Their uniquely flexible and agile offerings are designed to meet the ever-evolving needs of car buyers and retailers.
Their company culture is rooted in the values of being solutions-focused, transparent, adaptable, responsive, and team-oriented. They are committed to the professional development of their staff and are proud of their Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual eager to advance their career while applying their excellent customer service and communication skills.
What does the day-to-day look like?
- Ensure complaints are logged, managed, and resolved following the requirements and guidelines of the financial services regulator.
- Adhere to internal procedures and processes, maintaining continuous high standards.
- Own and manage a complaints caseload allocation, ensuring resolution is reached.
- Fully comply with delegated authority limits.
- Liaise directly with FOS regarding any complaints escalated to them.
What shifts would I be working?
This role requires you to work five days across seven on a rota basis, totalling 35 hours per week, including weekend work.
In return, our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, including 5-year work references, criminal background checks, and credit checks.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.