Customer Service Advisor - Glasgow - Permanent - £22,000 per annum
Are you a Customer Service Advisor ready to take your career to the next level?
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive, and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Providing a range of processing and administrative activities, including handling customer queries, issuing welcome letters and processing direct debits
- Ensuring all customer calls are handled appropriately and are accurately recorded on the system
- Maintaining up-to-date knowledge of compliance and regulatory requirements
- Working in collaboration with other colleagues to ensure a positive customer experience
What shifts would I be working?
- This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.
In return, our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with Hayley McQueen at hmcqueen@hrcrecruitment.co.uk or 0141 212 7761 – for a confidential chat about this exciting new Collections role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.