Complaints Handler (Dutch Speaking)
Glasgow / Hybrid (2 days in office)
£26,500
Monday to Friday, 9 am - 5 pm
Why Apply?
Join our dynamic Continental European Complaints Team in Glasgow and make a real impact! We’re searching for talented individuals who are passionate about delivering exceptional customer service. Whether you come from financial services, insurance, call centres, or hospitality, if you’re ready to grow your career, we want to hear from you.
What You'll Do:
- Manage and investigate regulated complaints across Benelux and the UK, ensuring fair and timely resolutions.
- Engage directly with customers, providing regular updates and professional service.
- Collaborate with internal teams to gather necessary information and evidence.
- Make informed decisions on complaints, communicate outcomes, and liaise with local Ombudsman when necessary.
What We're Looking For:
- Fluent in Dutch and English (French fluency is a bonus!)
- Experience in customer service (complaints handling experience is a plus)
- Strong communication skills and proficiency in MS Office
- A passion for delivering high-quality customer care
What We Offer:
- Competitive salary and pension scheme
- 25 days annual leave, plus the option to purchase 5 more
- Private medical cover, life assurance, and more!
- Subsidised gym membership
- A collaborative, diverse, and inclusive working environment
Core Values:
We’re committed to integrity, client focus, respect, excellence, and teamwork. We value diversity and inclusion, ensuring all employees are treated with fairness and respect.
Ready to Take the Next Step?
If this sounds like you, we’d love to hear from you! Apply now and be part of a team that’s dedicated to making a difference.