Salary £40,000
Location Glasgow
Title IT Applications Analyst
Are you an IT Analyst ready to take your career to the next level?
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
Does the idea of working in an upbeat and welcoming environment with colleagues with a genuine love of the job sound perfect to you?
Key Responsibilities:
- Ensure Procedures and Communications are documented and understood by all stakeholders for major incident management, invocation of DR/ BCP, incident response.
- Follow roadmaps for Applications, proactively identifying and implementing system enhancements as technology offerings change, to keep our technology current.
- Responsibility for action and documenting Application change work, from scoping to delivery using Agile methodology.
- Utilise Halo (our ITSM toolset) for managing ITSM processes, including population of configuration management information in line with ITIL framework.
- Ensure applications adhere to Security policies, and that processes are in place to report on user access, and proactively manage the user entitlement.
- Maintain customer relationships and improve response and delivery times. Resolve any service problems and customer complaints.
- Work with leading third-party technology, cyber security specialists and internal Application and Infrastructure teams to deliver services and solutions. Formalise incident resolution documents to ensure repeatable, efficient fixes are in place, and smooth handover of relevant elements to SMF support team.
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.