I am presently working on a new and exciting opportunity for an experienced Operations Oversight Manager to join an industry leading financial service group in Glasgow city centre. This role has a highly competitive salary on offer for the right candidate.
This is a fantastic time to join a forward thinking, innovative and exciting workplace who have their employees and customers at the heart of everything they do. This firm encourages a supportive and family environment, where their employees work hard and are rewarded with career progression paths and learning and development.
Purpose of Operations Oversight Manager Position – Are you this person?
To support the Head of Operation Oversight in ensuring that Service Delivery provided from outsource locations meet the FCA regulations and standards required for UK client base in terms of Data Management and also in providing a Fund Performance and analytical service.
The holder of this role is responsible for supporting the Head of UK Operations Oversight day to day management and control of these oversight elements of the UK Operations business and for implementation of the Operations strategy in the UK
The holder of this role will also represent the UK client base on a global forum in relations to Change and Projects ensuring an in-depth knowledge of systems, products and processes whilst maintaining internal and external client relationships.
Competencies required for the role:
Primary responsibility to oversee the Data & Derivative services provided by Chennai, Paris & Warsaw on behalf of UK Clients, including Governance meetings, Ops to Ops calls, working with Clients directly as escalation when needed
Oversight of Data Management, Derivatives and Client Service model provision for UK Clients
Managing a team including regular 1-2-1s and team meetings
Coach, develop and train staff to maximise performance
Conduct interim and annual appraisals
Absence and poor performance management
Manage high performance and provide career support to team members
Ensure adherence to HR policies and guidelines by the team
Adhere to UK management charter
Responsibility for staff recruitment
Please contact Neil Greene at HRC Recruitment for further information
HRC Recruitment acts as both an employment business and an employment agency