Practice Questions

While preparing for your interview you will need to consider a number of things. Below you will see some ‘sample’ questions that are frequently asked at interview to allow you to practice. Make sure you practice ‘Out Loud’ and if you need somebody to play the part of the interviewer, ask a member of your family or a friend. Remember to answer all questions in a positive manner.

  • What are your Strengths and Weaknesses?
  • Why are you applying to this role?
  • What do you know about the role?
  • Why do you want to work for us?
  • What do you know about us?
  • Why do you think you are the best person for the job?

Elsewhere on the HRC website you will find specific information related to Competency Based Interviews (CBIs). Below you will find some common questions that are asked within the CBI framework.

Team Work

Can you describe a time when you worked successfully as part of a team to achieve a mutual goal?

What was the goal?

What did the team decide to do about it?

How was it implemented?

What did you personally do?

What was the result?

Customer Service – The Can Do attitude

Tell me about a time when you went beyond the expectations of a customer.

What service did you deliver beyon the initial request?

Why did you go out of your way to deliver this service?

What was the outcome?


Tell me about a time when you had to explain facts about a fairly complex service, a product, to a customer.

What was the situation?

Walk me through the process you used

What kind of feedback did you get?


Can you describe a situation where you had to deal with an angry customer?

What did you say?

What were the customer’s objections?

How did you respond to these? What was the outcome?

Adaptability and Flexibility

Can you give me an example of when you have had to adjust quickly in response to changes made within an organisation?

What was the impact of the changes on you?

What did you do by way of ‘adjusting’ to them?

What was the result?

How did you feel about these changes?


Tell me about a situation where you had to deal with conflicting direction from different people.

What did you do?

What was the result of your actions?

What was the feedback from the people who gave you the orders?

Attention to detail

Give me a specific example of a time when you were working on something very important. How did you ensure that nothing was overlooked?

What steps did you take?

What was the result?

Problem solving

Can you give me a specific example of a time when you were given a particularly difficult task? How did you overcome the difficulties to achieve success?

What was the task?

What information did you have to find out?

Why was it difficult?

What did you do?

What was the outcome?


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