HR. It’s a people facing industry that requires the “most human” elements such as empathy and understanding. So, you would assume that it’s pretty safe from the ongoing jobs threat presented by disruptive technology including AI … But that’s not the case. The other elements that define good HR, such as problem solving, strategy and organisation, are things that could easily be taken over by a software programme.
That’s not to say there is no need for a HR department – presumably, there will always be a need to have a recognisable point of contact to deal with any issues – but digitalisation will affect the way HR employees carry out their day-to-day.
So, how much is technology disrupting the traditional image of HR? Read on to find out more …
Easy access apps
Many businesses these days are aiming to have something of a paperless office, which may well pose a bit of a problem for the HR department, who would be used to dealing with sick lines, holiday requests and parental leave agreements. However, many businesses are investing in apps that employees can use to put in requests or upload monthly 121 documentation. It makes complete sense and shifts the responsibility for correct paperwork onto employees.
Better data prevents problems
Apps are one thing, but for a paper-driven department, easy access to accurate data is key. Having cloud-based software that allows for a concise, organised, secure collection of staff data will really help a HR employee access data quickly. Performance management systems that provide detailed analytics per employee will also make “red flags” more apparent and, therefore, easier to deal with to prevent further problems down the line.
Video interviews and AI
No longer do “first round” job interviews have to be conducted in person. Companies, worldwide, are choosing to host video interviews for prospective candidates. These can either be done two-way (through Skype, for instance) or one-way, wherein a candidate answers a series of pre-set questions. Further to this, there are AI systems that can analyse a candidate’s answers to a one-way interview and score them, based on compatibility.
Taking learning online
Development and training no longer requires face-to-face classroom time. Training can either take place via pre-recorded video and slides or via an e-learning portal, wherein units are uploaded for completion by employees. This makes it easier for HR to ensure that employees are undertaking the training they are supposed to by overseeing learning portals and checking that all necessary assignments are being completed.
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