Being a Collections Advisor is a role that requires so many different skills. It’s not a job that’s for everyone. It’s a role that centres around good...

If 2020 has taught us anything, it’s that having – and protecting – a strong employer brand is incredibly important. There was, for a while, a list of...

Call and contact centres operate successfully when they meet this basic requirement: To have the right number of employees with the right skills worki...

As recruiters, we understand that no one fits a job description perfectly. You might really excel at one particular skill listed and have little to no...

You could be forgiven for forgetting all about Brexit. Since March 2020, the B-word disappeared from our news channels, our social feeds and our lips....

Has there ever been a bigger disruption to business than the Covid-19 pandemic? The financial crash of 2008; the Scottish independence referendum; the...