Your alarm goes. It’s Tuesday, you think. Or is it Friday? All the days have merged in to one. That Christmas break really has given you pause for th...

As the end of 2018 fast approaches – we can hardly believe it either – many of us will be taking the time to reflect on the year. For some of you, tha...

As many schools and businesses look to finish up for the Christmas holidays this week, we thought it would be a nice idea to look at how the festive s...

One of the most interesting topics at the CCA Annual Convention in Glasgow was the discussion of the introduction of Artifical Intelligence into the C...

Having recently spent the day at the CCA Annual Convention in Glasgow, it has given me time to reflect on the nature of outsourcing within the Call & ...

Teamwork, as the saying goes, makes the dream work. In theory, a world class team should equal a world class service. Building a team is no easy task ...